Cancellation/Refund Policy
At TechTrack, we strive to create a quality platform that you enjoy using for your business or professional life. You have a number of choices and we appreciate you giving us your business. We stand by our product and have created this policy that details what we will do should we fail to meet your expectations.
Annual Subscriptions
In exchange for you signing up for an annual up-front commitment, we offer you peace of mind with a satisfaction guarantee. If at anytime during your first 30 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a pro-rated FULL REFUND for your purchase less the number of records exported at a cost of $2 per record.
If at anytime during your contract we remove, break or discontinue functionality that was available at the time you signed up for your contract, we ask you to notify us immediately. If we fail to address it on a timely manner to your entire satisfaction, we will offer you a pro-rated FULL REFUND for the reminder of your contract.
Auto-Renewal
For your convenience, your yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.
We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That’s why you can cancel your annual subscription up to five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND. For questions, please e-mail accounts@techtrackdata.com
Exception to our Refund Policy
Please note that we will not entertain a request for refund (FULL or PRO-RATED) when we have suspended or terminated your access to TechTrack Services due to a violation of our Terms of Service.
